Track Your Order
Live status on your sauna, cold plunge, or parts shipment — plus exactly what to expect on freight delivery day.
Find your order
Two quick ways to see live status and tracking.
Sign in to your account
See every order, its fulfillment status, and tracking links in one place.
Sign in / create accountUse your shipping email
Every shipping confirmation we send includes a live “Track” button — open the most recent email from Sauna Co. Or enter your tracking number below.
What to expect on delivery
Saunas and plunges ship by freight. Here’s how it works, start to finish.
Order confirmed
You’ll get an email confirmation the moment your order is placed, with your order number for reference.
Built & processed
Many saunas are made to order — your product page lists its lead time. We email you the moment it ships.
Carrier schedules you
For freight items, the delivery carrier calls you to arrange a delivery appointment window — no surprise drop-offs.
Curbside delivery
Freight is delivered curbside. A liftgate lowers it to the ground; have a helper ready to move it into place.
Inspect & sign
Inspect the packaging for damage before you sign. Note anything on the delivery receipt, take photos, then contact us.
Delivery & tracking FAQ
How long until my order ships?
In-stock parts and accessories typically ship within a few business days via UPS or FedEx. Saunas, plunges, and other made-to-order items have a lead time listed on the product page; you’ll receive tracking by email as soon as yours ships.
Who schedules my freight delivery?
The freight carrier contacts you directly to set up a delivery appointment once your item reaches your local terminal. Keep your phone handy so you don’t miss their call.
Is delivery curbside or inside my home?
Freight delivery is curbside. A liftgate lowers the crate to the ground, but the driver won’t bring it inside or install it — plan to have help and tools ready.
Do I need to be home to sign?
Yes. Freight deliveries require someone to be present to receive and sign for the shipment.
What if my order arrives damaged?
Inspect the packaging before signing. If you see any damage, note it on the delivery receipt, take photos, and contact our service desk right away so we can make it right.
Can I track a parts order?
Yes — smaller parts ship via UPS, FedEx, or USPS with a tracking number in your shipping confirmation email. Paste it into the tracker above anytime.
Can’t find your order?
Our service desk can look it up and get you answers fast.
Contact the service desk