Last Updated: April 8, 2025

At SaunaCo, we are committed to transparency and customer satisfaction. Due to the custom-built and handcrafted nature of our products, we have a strict no-return policy, which is outlined in full below.

By placing an order with SaunaCo, you acknowledge and agree to the terms of this policy.

Return Policy

General Policy – Change of Mind

Because most of our products are high-ticket, made-to-order, and crafted specifically for each customer, we do not accept returns for buyer’s remorse, changes of mind, or unsuitability after delivery.

Once a product has been shipped, installed, assembled, or used, it cannot be returned under any circumstances unless it qualifies under our warranty policy for manufacturer defects.

Unused Items

Even if an item is unopened or unused, we do not accept returns. This policy ensures product integrity, safety, and quality for all customers.

Non-Returnable Situations (No Exceptions)

• Used or Installed Products: Items that have been used, installed, assembled, or tested beyond initial inspection are not returnable.
• Custom Orders: All custom or special-order items are final sale. Customizations include size, finish, accessories, or any request made outside standard product listings.
• Clearance, Open-Box, or Floor Models: Products marked as “Clearance,” “Open Box,” or “Final Sale” are sold as-is and are not returnable.
• Health & Personal Use Items: While our current catalog does not include wearable or personal-use items, any such future products may be final sale due to hygiene concerns.

Warranty Coverage

We stand behind the products we sell. All saunas and cold plunges include a 5-Year Residential Limited Warrantyprovided by Dundalk LeisureCraft Inc., our trusted manufacturing partner.

Warranty Terms:

• Covers manufacturer defects in materials and workmanship under normal residential use.
• Warranty begins on the delivery date to the original purchaser.
• Replacement parts will be provided at no cost for valid claims.
• The warranty does not cover: Heaters, Chillers, Accessories.

What It Covers Over the 5 Years.

This warranty covers typical problems you might run into like wood splitting, glass breaking or cracking, and things of that nature.

Exclusions:

• Accessories of any kind are not covered under warranty.

To submit a warranty claim, please use the contact form provided on this page. SaunaCo handles all warranty claims directly for Dundalk LeisureCraft products purchased through our website.

Questions?

If you need clarification or assistance before purchasing, we’re here to help. Please contact us at info@saunaco.us or use our contact page in the footer with any product questions—we want you to feel confident before placing your order.